Delivery
We send all our items with the Australia Post eparcel network. It allows safe and secure nationwide tracking and delivery to all locations in Australia where post can be delivered.
Our standard delivery charge is $15 per order anywhere in Australia, some larger items (primarily furniture) have a charge of between $20 or $35. Additional charges (if required) on top of our standard charge are shown in the details page for each product.
Gold Coast or Brisbane customers do have the option to collect their items from our warehouse in Robina Queensland. Please notify us in the delivery instructions and we will credit the postage cost.
If you add to your order and the total comes to $150 or more* we will credit the postage cost giving you FREE DELIVERY!
Now and again large deliveries to remote locations may require a higher delivery fee - one of our Direct Sales staff will give you a call prior to processing your order.
Deliveries are via Australia Post eparcel delivery.
Orders should be dispatched from our warehouse in Queensland within 1-2 working days of ordering. We can't dispatch Saturday, Sunday or public holidays. When your order is shipped, an email will be sent to you with your consignment number. You can track your shipment with your consignment number (as described below).
Allow 5 to 7 working days, however east coast metro deliveries will usually be faster than this. In the lead up to Christmas orders may take longer to Metro arrive as we prioritise areas that require longer postage times - but if your order before our recommended dates it will be delivered prior to Christmas, barring some sort of postal disaster.
Unfortunately we can not give you a guaranteed date & delivery time. If there is no one home when Australia Post deliver and it is a large item they will usually leave a card in your mailbox with information about collection.
For Australia Post Eparcel deliveries, please go to http://www.auspost.com.au/track/. In the Domestic Tracking section, select Consignment number (eParcel only) , enter consignment number provided and select ‘go’.
If order has not arrived within this timeframe, please contact our Direct Sales staff on 07 5559 2923 and they will find where it has gone.
*Total order value excluding postage |
